Delivery & returns

How ordering works

Add fragrances to your bag and check out. WhatsApp opens with your order written out, and Virginia replies to confirm availability, your total and how to pay. Your order is confirmed once payment is received.

Where your fragrance comes from

Every bottle is ordered from Lattafa’s or Afnan’s official online store and shipped to you from Dubai. Now and then an item sells out at the official store after you order. If that happens, we’ll tell you straight away and offer an alternative or a full refund.

Delivery

Delivery anywhere in Kenya is a flat KES 1,000 per order. Your order arrives in 7–10 days from the day your order and payment are confirmed. Customs or courier delays can occasionally add time; if they do, we’ll keep you updated on WhatsApp.

Our prices include shipping from Dubai, so the only extra is the KES 1,000 delivery fee.

When your order arrives

Please check your parcel when it arrives. If anything is damaged, missing or not what you ordered, tell us within 48 hours with photos and we’ll arrange a replacement or a full refund, including the delivery fee.

Returns

Fragrance is a personal care product, so we can’t accept returns of opened or used items unless they are faulty.

• Unopened items in their original sealed packaging can be returned within 7 days of delivery. Please contact us before sending anything back.
• Return delivery is at your cost, unless the item is faulty or we sent the wrong one.

Refunds

Once we’ve received and checked a return, or confirmed a problem with your order, we’ll refund you within 7 days using your original payment method, for example M-Pesa. The delivery fee is refunded when an item was faulty, damaged or wrong.

Cancellations

You can cancel free of charge until we place your order with the official store. Because each bottle is then bought specifically for you, we can’t cancel it after that, but you can still return it unopened under the returns policy above.

Questions

Contact Virginia by email at virginia@veescents.co.ke or on WhatsApp at +254 723 611 902.